Shipping policy

Delivery Policy

Your experience with Depura begins the moment you place your order.
We want every step, from processing to delivery, to be simple, clear and reliable.
Below you will find all the information you need about how and when our products are delivered.

Order Processing

  • All orders are processed within 1–2 working days of payment confirmation.
  • If the product is in stock, it is dispatched immediately.
  • During promotions or periods of high order volume, preparation may take up to 3 working days.

As soon as your parcel has been handed over to the courier, you will receive a confirmation email with a link to track your parcel.

Delivery Times

  • Estimated delivery: 5 to 10 working days from the date of dispatch.
  • Delivery times may vary depending on your location, bank holidays or any logistical delays beyond our control.
  • All parcels are handled by trusted courier partners to ensure punctuality and security at every stage of transit.

Delivery Costs

Delivery costs are calculated automatically at checkout, based on the destination and the weight of the parcel.

Order Tracking

As soon as your order has been dispatched, you will receive a confirmation email containing:

  • Your tracking number
  • A direct link to follow your parcel in real time

You can also log in to your Depura account on our store to check the progress of your order at any time.

Failed Deliveries or Delays

If your parcel has not arrived within 10 working days of the dispatch date:

  1. Check the tracking information for any updates or to see whether the parcel is being held for collection.
  2. If there has been no movement, email us straight away at depuraforyourbody@gmail.com, quoting your order number.

Our team will contact the courier to resolve the issue as quickly as possible.
If a parcel is confirmed as lost or the delivery has failed, we will send a replacement free of charge.

Damaged or Incorrect Items

If you receive a damaged item or one that differs from what you ordered, please email us at depuraforyourbody@gmail.com within 7 days of delivery, including clear photos of the parcel and its contents.
We will promptly arrange a free replacement or a refund, whichever you prefer.

Contact Us

For any questions about delivery or the status of your order, email us at: depuraforyourbody@gmail.com
We reply within 24 working hours.