Refund policy

Refund policy

90-Day Money Back Guarantee
We want you to love your Depura products. If you are not happy with your purchase, you can request a refund within 90 days of receiving your order, even if you have opened and used the product. Simply send the product back, opened or unopened, as proof of use.

To start a return, please email us at depuraforyourbody@gmail.com with your order number. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we will send you instructions on how and where to send your parcel.

14-day cancellation right (UK)
If your order is delivered within the United Kingdom, you also have the legal right to cancel your order within 14 days of delivery, for any reason and without giving a justification. Please note that, for health and hygiene reasons, products can only be returned under this right if they are unopened and still sealed. This does not affect the 90-Day Money Back Guarantee above.

Damages and issues
Please inspect your order as soon as you receive it and contact us within 7 days if the item is faulty, damaged, or if you receive the wrong item. Include clear photos of the parcel and its contents, and we will arrange a free replacement or a refund, whichever you prefer. Your statutory rights for faulty goods are not affected.

Gift cards
Gift cards cannot be refunded.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

Refunds
We will let you know once we have received and inspected your return, and confirm whether your refund has been approved. If approved, you will be refunded to your original payment method within 14 days. It may take some time for your bank or card provider to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at depuraforyourbody@gmail.com.